Terms and Conditions for: www.smspares.com
Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so
please refer back to them in the future.
1. About Us
This website www.smspares.com is owned and operated by
SM Automobiles Ltd
54 Oakside court
Surrey RH6 9XR
Tel: 00 44 7459328629
2. Make a Contract with us
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm
that we have received your order.
Once we have reviewed your order we will e-mail you again to confirm that we accept your order, and that a
as been made between us.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will
advise you of this. You will NOT receive an e-mail confirming acceptance of your order, and there will be no
contract between us.
Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the
image shown on the website and will not include any of the pictured accessories, unless stated in the specification
of the goods. Whilst goods may be shown assembled they require assembly by you.
Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good
This contract is covered by United Kingdom law.
3. How to Place an Order
You can use our website to place an order by selecting the product you wish to buy and adding it to your Cart.
Items you do not require can be removed from your basket at any time.
Carriage charges will be shown prior to you placing your order.
You will be required to pay for the goods in full before they are dispatched. The quickest way to do this is
using the Debit / Credit Card Gateway. We do allow payment using BACs transfer. Your order will
not be dispatched until payment has cleared.
We use secure payment facilities for online purchases.
Promotional prices only apply during the period stated.
All prices quoted on our website are in pound sterling.
Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
Delivery & Carriage Charges:
We keep some stock within our premises. If your item is in stock, items will be shipped within 1-2 days. We
generally hold stock at our central warehouse to avoid disappointment.
If your item is not in stock, then it is dispatched from our warehouse within 2-14 business days. This period is
caused by the manufacturer time of your order.
All items are checked by us before they are dispatched to ensure they are not damaged. We will not be
responsible for any damages reported to us after the item has been signed for. The delivery driver is fully obliged
to wait whilst you inspect the item.
We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of
your order, which is normally between 9:00am and 5:00pm Monday-Friday. We will not accept responsibility for loss or
damage if you instruct the delivery company to leave the goods unattended.
Disposal of packing materials is your responsibility.
After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned
to the factory and we reserve the right to charge you an additional re-delivery charge.
If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on
any extra charges made by our carriers for redirecting your delivery.
Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery
driver at the time of delivery or ourselves within a reasonable time.
If a delivery is signed for, we cannot be held responsible for any damages
If the goods are lost or damaged in transit, please let us know promptly.
Cancellation and Returns:
If you cancel your order, you must return the goods within 7 days of cancellation, complete with the original
packaging to us and/or our supplier (or any other address specified by us), at your own expense. You must
ensure that the goods are packaged adequately to protect against damage.
You cannot return goods that have been prepped for fitment.
We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due
under this contract.
Business customers may not cancel an order without our mutual agreement.
This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.
4. Payment Security
All of our online transactions are processed securely by our merchant service provider - PayPal.
5. Telephone Orders
We do not process any telephone orders.
6. Faulty Goods / Guarantee
If there is a problem with the goods, please notify us by email or in writing providing details of the problem.
It's helpful if you can provide us with a digital photograph of the problem as this normally saves you having to
return the goods for inspection. We will deal with the matter in accordance with your legal rights.
If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement
goods will not be dispatched until the original goods have been received at our warehouse and checked.
The cost of returning goods to us is your responsibility. You will be charged 20% of the final value of the item
bought to cover the cost of materials and labor.
If an item is no longer available we will offer an alternative. However our liability will be to replace the
faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a
Where we replace faulty goods you are responsible for their disposal if they have not previously been returned
The products sold on this website have been designed to comply with all relevant United Kingdom and EU legislation.
We cannot warrant or represent that they comply with any legal requirement outside United Kingdom.
We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not
book installation of the goods until you have received them and inspected them.
8. Exclusion of Liability
We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee
the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved
in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or
damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall
include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.